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  2. Q&A


  • Do you support internet connection and Wi-Fi?

    All rooms have high-speed internet.
    High-speed Internet without changing settings from your PC
    You can connect for free.
    The SSID and passwoContinue reading
  • Is there a microwave oven and ice machine?

    It is installed on the 3rd floor.
    The ice spares are rented at the front desk.
  • Do you have breakfast?

    A simple breakfast is included for all guests.
    (Freshly baked bread,soup,juice,Yogurt,Coffee,Black tea)
    *Menus are subject to change.Please Continue reading
  • Information on changing the usage time of affiliated parking lot service tickets

    Please enjoy the parking lot usage time of 1,000 yen (tax included) per night, which is a special price for guests of affiliated parking lotContinue reading
  • Is it okay if the check-in time is late?

    Check-in time is until 24:00.
    Please be sure to contact us after 24:00.
    If you do not contact us, we may cancel your request.
  • Courier service

    Takkyubin only Kuroneko payment by Kuroneko Yamato Takkyubin.
    Customers who wish to pay in advance have Sagawa Express in front of the hotelContinue reading
  • Is there a parking lot?

    Affiliated parking lots are available on the hotel grounds.(Sakamoto Parking 1,000 yen for 24 hours from warehousing)
    *As the parking lot isContinue reading
  • About mobile charger

    Available as rental equipment.
    However, the number is limited, so please contact the front desk as soon as possible.
  • Luggage storage before check-in and after check-out.

    Yes.Yes, available.
    If you arrive earlier than check-in time,
    Luggage can be stored at the front desk until check-in.
    Luggage can be stored Continue reading
  • Can you keep the luggage sent by Takkyubin?

    It can be stored.
    Please enter the date of stay and the name of your stay in the remarks column of the shipping form before sending.
    HoweverContinue reading
  • Do you have a spare key?

    One room key is issued for each room.
    For rooms with 1 room and 2 people, if requested
    We will issue a spare key, so please ask.
  • Does the refrigerator in the room have free space?

    The refrigerator is free to use.
  • Do you have non-smoking rooms?

    Yes.Available.If you want a non-smoking room, make a reservation only for smoking rooms
    If you can not get it, we will respond to simple deoContinue reading
  • Do you have a coin laundry?

    There is one.
    Fare:Washing once 200 yen Dryer 50 minutes 100 yen
  • Is there a convenience store nearby?

    1 to 2 minutes walk from the hotel and a mini supermarket
    There are several convenience stores.


If you have any questions, please contact us.