Thank you for your continued patronage of Shin Shinyokohama SK hotel.
We have received a report from the company that there was unauthorized access by a third party to "TEMAIRAZU," the reservation management system for accommodation facilities that our hotel uses.
We have received reports from customers who have made reservations that they have received suspicious messages using the name of our facility.
Messages will arrive via messaging apps such as WhatsApp, email, SMS, etc.The content requests things like "Confirm your reservation," "Re-enter your card information," and "Make an urgent payment," and then tries to lure you to a fake website.
We will never contact you via messaging apps such as WhatsApp to confirm your reservation or request payment.
If you receive a suspicious message, please note the following:
・Please do not open any links or URLs.
・Please do not enter your card information or personal information.
・Please do not reply to the message.
・Do not make payments or transfers according to the instructions in the message.
・To confirm your reservation details, please contact our hotel or Official customer service desk of the booking website you used.
If you accidentally enter your card information on a suspicious website or make a payment or transfer using your card, please contact your card company or financial institution immediately.
We have received reports that the system that was compromised does not handle credit card information.
We sincerely apologize for the great concern and inconvenience this has caused our customers.
For inquiries regarding this matter, please contact the following office.
Temairazu Co., Ltd.
https://www.temairazu.co.jp/pdf/1206/news-update
Department in charge:Emergency Response Desk
Email address:helpdesk@temairazu.com
For inquiries regarding reservations, please contact the hotel directly.
Shinyokohama SK hotel
Tel:045-476-0088
mail:sk@skhotel.jp
We sincerely apologize again for causing our customers so much anxiety.
Manager of Shinyokohama SK hotel
